Newtern was built with the dream of helping our clients to grow their businesses, however, we ourselves are business owners and we expect our clients to respectfully understand our policies in regard to refunds.

Our mission as a website designer and marketing company is to bring our clients the highest value per dollar spent by you, our client. In order to ensure we can continue to provide these services for our clients, we need to cover our company expenses that help fuel our operations. This requires payments to be made on time for our services offered to you.

At the start of your project with us, we will require a 50% non-fundable down payment. The remainder 50% down payment is not due until the project receives final approval from our client. By signing up for our services you acknowledge that you have read and understand this Agreement and agree to be bound by its terms and conditions.

Web Design & Development:

Designing and developing websites requires extensive internal resources and consumes a lot of our time. Hence, once a payment or deposit is placed, we can not give a refund. If a project gets postponed, delayed or cancelled by a client, then all money and deposits are retained by us and clients will still be responsible for any additional costs for work completed beyond what was already paid for. All projects that have been completed as defined in the scope of work are non-refundable.

Web Hosting:

All websites must be hosted by us. Your project cost will already include your one-year website hosting fee. If you wish to not renew your website hosting fee you must contact us in writing three months prior to your renewal date. When your renewal date approaches, it is your responsibility to contact us three months prior in writing and you must receive written confirmation of your collection from us, otherwise, you will still be responsible for paying for another one-year website hosting fee. To prevent any disruptions to your service, all fees will be automatically taken off of your credit card or other billing information that you have on file with us.

Missed payments:

Any outstanding invoice for more than fourteen days can result in the suspension or termination of our website hosting services. Clients may not be able to access their accounts until they contact us and pay the remainder of their outstanding invoices. Newern is not responsible for transferring websites to and from our web hosting servers and reserves the right to charge for any web hosting transfer requests.


If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. To avoid chargeback costs, please get in touch with us prior to billing to let us know about any changes in address, billing information, or change of payment type.